TERMS AND CONDITIONS
TERMS AND CONDITIONS
This page, and the documents referred to in it, sets out the terms and conditions on which we supply any of the products (Products) listed on our website www.canni.co.uk (our Website) to you. Please read these terms and conditions of supply (Terms and Conditions) carefully before ordering any Products from our Website.
By placing an order with us and/or by accessing this Website, you agree to be bound by these Terms and Conditions.
You should print a copy of these Terms and Conditions for future reference.
INFORMATION ABOUT US
1.1 We operate the Website www.canni.co.uk. We are Fam Tech Ltd, a company registered in England and Wales under company number 11698454
1.2 References to “CANNI”, “we”, “us”, “our” and “ours” in these Terms and Conditions means Fam Tech Ltd.
1.3 Through our Website, we offer you the possibility to:
1.3.1 register with us;
1.3.2 subscribe for email newsletters and offer updates;
1.3.3 contact us via email and
1.3.4 buy our Products online.
Our Website is primarily intended for use by people resident in the United Kingdom. We may accept orders from individuals outside the United Kingdom. If you are an individual outside of the United Kingdom and would like to place an order with us, please email us at firstname.lastname@example.org.
By placing an order through our Website, you warrant that:3.1 you are legally capable of entering into binding contracts; and
3.2 you are at least 18 years old; and
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After selecting the Product(s) you wish to purchase, you will be requested to make an online payment with a debit or credit card. Upon completion of the order and payment process, we will send you an order confirmation receipt via email (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation via email as mentioned above.
5.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Product(s) including our delivery charges. However, you will be responsible for the costs you incur in returning the Product(s) to us.
5.2 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your other statutory rights as a consumer. These terms will be available on a link provided in the Order Confirmation.
6.1 After you have placed an order with us, we will aim to deliver the Product(s) to you within the time frames as specified in clause 6.2 below. Whilst we will use reasonable endeavours to deliver the Product(s) to you within the specified timeframe, delays are occasionally inevitable due to unforeseen factors. We will be under no liability for any delay or failure to deliver the Product(s) with this timeframe.
6.2 The following delivery charges and time frames apply to all orders:
6.2.1 We will aim to dispatch all orders (received by 12pm Monday to Friday) on same day by royal mail economy service. Delivery is free for all UK orders.
6.2.2 For destinations outside of the UK, please email us at email@example.com for a quotation.
6.2.3 Royal mail economy service takes 2 - 4 days for delivery, but please allow a minimum of 5 working days for delivery from the date you place your order. If the Product is in stock, we will aim to dispatch it within 24 hours.
6.2.4 If your requested Product is not in stock, we will contact you as soon as possible for further instructions regarding your order.
- RISK AND TITLE
Ownership of the Product(s) will pass to you on the date when the Product(s) are delivered to your address or on the date of the first attempted delivery by us, whichever is the earlier.
PRICE AND PAYMENT
8.1 Our prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you our Order Confirmation.
8.2 Our Website contains a large number of Products and it is always possible that some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our confirmation procedures. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before proceeding with your order, or reject your order and notify you of such rejection.
8.3 We are under no obligation to provide the Products to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
8.4 We accept payment through PayPal. You can make payment by your credit / debit card through PayPal without have a PayPal account.
CANCELLATION AND REFUNDS POLICY
9.1 You may cancel your order within the thirty-day cooling-off period (see clause 5 above) without incurring any additional charges provided that the Products are returned to us in a saleable condition and in original packaging.
9.2 We also offer a 30-day money back guarantee on all Products provided that they are returned to us unused, in a saleable condition and in original packaging.
9.3 It is your responsibility to let us know if you want to cancel your order by emailing us at firstname.lastname@example.org . Products must be returned to us at your own expense. There is no extra charge to exchange Products unless there is a difference in price in the Products being exchanged. We will process any refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the entire amount cleared on the day of the order.
9.4 If you receive a faulty or wrong Product please do not use it and contact us by emailing at email@example.com . We will assess the situation and guide you how to return the faulty or wrong products. Once we’ve received the products back we will then examine the returned Products and offer you either: (i) a replacement Product; or (ii) a full refund.
9.5 The guarantees described in clauses 9.2, 9.3 and 9.4 above are in addition to your legal rights in relation to Products that are faulty. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.6 The amount of any refund owed to you will be returned to the original mode of payment (PayPal, Debit or Credit card) that you used to purchase the Product.
9.7 If any product purchased with a gift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the card.
10.1 Gift cards can be redeemed at www.canni.co.uk. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference.
10.2 Gift cards cannot be exchanged for cash.
10.3 Gift cards are valid for 24 months from the date of the last transaction on the gift card or from the date the gift card was purchased, whichever is the later. Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained by logging into your canni.co.uk account or by email to firstname.lastname@example.org
10.4 If any product purchased with a gift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the card.
10.5 If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. We will not accept liability for lost, stolen or damaged cards.
10.6 We reserve the right to cancel any gift card if we suspect fraud or other serious misuse.
11.1 Subject to clause 11.3, if we fail to comply with these Terms and Conditions, we shall only be liable to you for the purchase price of the Product.
11.2 Subject to clause 11.3, we will not be liable for losses that result from our failure to comply with these Terms and Conditions that fall into the following categories:
11.2.1 loss of income or revenue;
11.2.2 loss of business;
11.2.3 loss of profits;
11.2.4 loss of anticipated savings;
11.2.5 loss of data; or
11.2.6 waste of management or office time.
11.3 Nothing in this agreement excludes or limits our liability for:
11.3.1 death or personal injury caused by our negligence;
11.3.2 fraud or fraudulent misrepresentation;
11.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; or
11.3.4 defective products under the Consumer Protection Act 1987; or
11.3.5 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
- WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
TRANSFER OF RIGHTS AND OBLIGATIONS
13.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1 strikes, lock-outs or other industrial action;
14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
14.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
14.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
14.2.5 impossibility of the use of public or private telecommunications networks; and
14.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these Terms and Conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 16 above.
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
17.1 These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
17.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the documents referred to in them.
17.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
17.4 Nothing in this clause limits or excludes any liability for fraud.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
18.2 You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
- LAW AND JURISDICTION
Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.